Business Process Modelling Using System Dynamics: reflections on Some Field Applications
نویسنده
چکیده
Experiences with a number of field applications of system dynamics (SD) are detailed. While many of the benefits claimed by proponents of the paradigm were experienced, recommendations flowing from modelling exercises were not implemented in many cases. Moreover, simplistic prescriptions found in the SD literature (such as ensure key stakeholders are involved) were found to be impractical in various real-world situations. Our studies lead us to believe that a considerably more sophisticated approach to change management is required if organizations are to gain maximum benefit from their SD endeavours.
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